Excellence in Customer Service Practice Test 2026 – The All-in-One Guide to Mastering Customer Service Skills!

VoIP is not affected by government surcharges and fees because it’s an internet-based service and is typically treated as an information service rather than a regulated telecommunications service. Surcharges are commonly added to traditional telecom offerings like basic landline, premium services, or high-definition voice, which are regulated and fund programs such as universal service and emergency services. Since VoIP rides over the internet and often falls outside that regulatory framework, it usually doesn’t carry those same surcharge line items. (Note: rules can vary by location, but this is the general idea.)